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JAIIB Paper 2 • General Banking Operations
Consumer Protection Act, 2019 & Right to Information Act, 2005
Two of India's most consequential citizen-empowerment laws — one arms consumers against unfair trade practices with a dedicated regulator, the other arms citizens with the right to demand information from public authorities, including public sector banks. Covers CCPA, the three-tier Consumer Disputes Redressal Commissions, product liability, and RTI's PIO/appeal framework, with 50 exam-style MCQs with hidden answers.
📅 Updated: September 2026 • 33 min read
📊 At a Glance
Commission Level
Pecuniary Jurisdiction (Consideration Paid)
District Commission
Up to ₹1 crore
State Commission
Above ₹1 crore up to ₹10 crore
National Commission
Above ₹10 crore
1 Consumer Protection Act, 2019 — Overview
🛡️
Replacing the 1986 Act for a Digital-Era Consumer
The Consumer Protection Act, 2019 replaced the earlier 1986 Act, modernising consumer protection for e-commerce, product liability, and unfair trade practices. Its purpose is to protect consumer interests by establishing authorities for timely and effective administration and settlement of consumer disputes. Banking services (deposit, loan, and ancillary services) fall squarely within "services" under the Act, making bank customers "consumers" with recourse under this law, in addition to sector-specific mechanisms like the Banking Ombudsman.
The Act does not override other laws — a consumer can pursue remedies under the Consumer Protection Act in addition to (not instead of) other applicable laws, such as banking regulations or the Ombudsman Scheme.
2 Central Consumer Protection Authority (CCPA)
What it is: The CCPA is a new regulatory body created by the 2019 Act to regulate matters relating to violation of consumer rights, unfair trade practices, and misleading advertisements. It can investigate on its own initiative (suo motu), recall unsafe goods/services, order refunds, and impose penalties on manufacturers/endorsers for misleading advertisements — a proactive enforcement power that did not exist under the 1986 Act, which relied purely on individual consumer complaints.
Also established under the Act are Consumer Protection Councils at the Central, State, and District levels — advisory bodies to promote and protect consumer rights.
Handles complaints where the value of goods/services paid as consideration does not exceed ₹1 crore.
2️⃣
State Consumer Disputes Redressal Commission
Handles complaints where consideration exceeds ₹1 crore but does not exceed ₹10 crore; also hears appeals from District Commission orders.
3️⃣
National Consumer Disputes Redressal Commission (NCDRC)
Handles complaints where consideration exceeds ₹10 crore; hears appeals from State Commission orders.
Appeals: An aggrieved party may appeal a District Commission order to the State Commission, a State Commission order to the National Commission, and a National Commission order to the Supreme Court, each within prescribed limitation periods.
💡
Memory Trick: "1-10-Beyond"
District: up to ₹1 crore. State: ₹1–10 crore. National: beyond ₹10 crore — the pecuniary jurisdiction ladder tested repeatedly.
4 Product Liability, Unfair Contracts, Mediation & Data Protection
⚠️
Product Liability
A new concept under the 2019 Act — holds a product manufacturer, service provider, or seller liable to compensate for injury/damage caused by a defective product or deficient service.
📜
Unfair Contracts
Contracts that cause significant change in a consumer's rights (e.g. excessive security deposits, disproportionate penalties, unreasonable unilateral termination rights favouring the seller) can be challenged before the State/National Commission.
🤝
Mediation
The 2019 Act introduces a formal mediation mechanism — Consumer Commissions can refer disputes to mediation cells for faster, amicable settlement, reducing the litigation burden.
🔒
Data Protection
Recognises the growing relevance of consumer data in e-commerce/digital services, laying groundwork for data-related consumer grievances (e.g. unauthorised use of consumer data), aligning with India's broader digital data protection framework.
5 Right to Information Act, 2005 — Overview
📜
Transparency as a Citizen's Right
The RTI Act, 2005 gives every citizen of India the right to request information from a "public authority" — which includes government bodies and any body substantially financed/controlled by the government, notably public sector banks (PSBs). Private banks generally fall outside RTI's direct scope (since they aren't public authorities), though RBI itself, being a statutory body, is covered.
6 RTI Procedure, PIOs & Appeals
🧑💼
Public Information Officer (PIO)
Every public authority designates PIOs at each administrative unit, responsible for furnishing information to RTI applicants within the prescribed timeline.
📝
Procedure for Obtaining Information
A citizen submits a written/electronic request with the prescribed fee (a nominal fee, waived for BPL applicants) specifying the information sought.
⏱️
Disposal of Request
Information must generally be furnished within 30 days of the request (reduced to 48 hours where the information concerns life or liberty of a person).
📤
First & Second Appeal
If unsatisfied, the applicant can file a first appeal with a senior officer within the public authority, and a second appeal with the Central/State Information Commission.
🏛️
Central & State Information Commissions
Independent bodies that hear second appeals and complaints, and can impose penalties on PIOs for unreasonable delay/refusal to provide information.
⚖️
Penalties
A PIO who, without reasonable cause, refuses/delays furnishing information or provides incorrect information faces a penalty (per day of delay, up to a prescribed ceiling).
JAIIB tip: RTI applies to public sector banks (since government-owned/controlled) — a customer of a PSB can RTI-query the bank's internal policies/decisions, but this route generally does NOT apply to private banks, which aren't "public authorities" under the Act.
✓ Key Takeaways
The Consumer Protection Act, 2019 modernised consumer law with the CCPA (proactive enforcement, suo motu powers), product liability, and mediation, and does NOT override other laws like banking regulation.
Consumer Commissions follow a pecuniary jurisdiction ladder: District (up to ₹1 crore) → State (₹1–10 crore) → National (above ₹10 crore), with an appeal chain up to the Supreme Court.
Bank customers are "consumers" under the Act for services availed, giving them recourse alongside the Banking Ombudsman.
The RTI Act, 2005 gives citizens the right to information from "public authorities," which includes public sector banks but generally not private banks.
Information must be furnished within 30 days (48 hours for life/liberty matters), with a two-tier appeal to the Information Commission and penalties on defaulting PIOs.
📝 Top 50 JAIIB-Style MCQs on Consumer Protection Act & RTI Act
Test your understanding with these 50 practice MCQs, closely modelled on the JAIIB (PPB) exam pattern. Each question has 5 options — the correct answer is hidden by default; tap "Show Answer" to reveal it along with a short explanation.
🛡️ Consumer Protection Act, 2019 — Overview
1 The Consumer Protection Act, 2019 replaced the earlier Act of:
A. 1986
B. 1949
C. 1999
D. 1934
E. 2000
Answer: A. The 2019 Act replaced the Consumer Protection Act, 1986.
2 Does the Consumer Protection Act, 2019 override other applicable laws?
A. No, it does not override other laws; remedies are in addition to other laws
B. Yes, it completely overrides every other law without exception
C. It overrides only banking laws specifically
D. It applies only if no other law exists
E. It has no relationship to other laws
Answer: A. The Act does not override other laws; remedies are additional.
3 Bank customers are treated as "consumers" under the Act because:
A. Banking services fall within "services" under the Act
B. Banks are exempt from the Act entirely
C. Only corporate account holders qualify as consumers
D. Bank customers have no recourse under this Act
E. Only loan defaulters qualify as consumers
Answer: A. Banking services qualify as "services," making customers consumers.
🏛️ CCPA
4 CCPA stands for:
A. Central Consumer Protection Authority
B. Central Credit Protection Agency
C. Consumer Compliance and Protection Act
D. Central Commission for Public Accounts
E. Central Corporate Protection Authority
Answer: A. CCPA = Central Consumer Protection Authority.
5 A key new power granted to the CCPA (absent under the 1986 Act) is:
A. Suo motu investigation power
B. No power beyond issuing warnings
C. Power only to hear appeals
D. Power only over foreign entities
E. Power to set interest rates
Answer: A. CCPA's suo motu investigation power is a key new addition.
6 CCPA can impose penalties for:
A. Misleading advertisements
B. Only late tax filing
C. Only foreign exchange violations
D. Only loan defaults
E. Only cheque bouncing
Answer: A. CCPA can penalise misleading advertisements.
7 Consumer Protection Councils exist at:
A. Central, State, and District levels
B. Only the Central level
C. Only municipal level
D. No such councils exist
E. Only international level
Answer: A. Consumer Protection Councils exist at three levels.
⚖️ Consumer Commissions & Jurisdiction
8 The District Commission has jurisdiction over complaints where consideration paid is:
A. Up to ₹1 crore
B. Up to ₹10,000 only
C. Above ₹10 crore
D. No limit at all
E. Only ₹1 lakh
Answer: A. District Commission handles claims up to ₹1 crore.
9 The State Commission's jurisdiction covers consideration:
A. Above ₹1 crore up to ₹10 crore
B. Up to ₹1,000 only
C. Above ₹100 crore only
D. No defined range
E. Exactly ₹1 crore only, no more no less
Answer: A. State Commission covers ₹1 crore to ₹10 crore.
10 The National Commission (NCDRC) handles complaints where consideration exceeds:
A. ₹10 crore
B. ₹1 lakh
C. ₹10,000
D. ₹1 crore, with no upper distinction from State
E. There is no pecuniary threshold for NCDRC
Answer: A. NCDRC handles claims above ₹10 crore.
11 An appeal from a National Commission order lies with:
A. The Supreme Court
B. No appeal is possible from NCDRC
C. A District Commission
D. RBI
E. The CCPA
Answer: A. NCDRC orders can be appealed to the Supreme Court.
📜 Product Liability, Unfair Contracts & Mediation
12 "Product liability" under the 2019 Act holds liable:
A. The manufacturer, service provider, or seller for defective products/deficient services
B. Only the consumer themselves
C. No one; product liability doesn't exist under this Act
D. Only government agencies
E. Only foreign manufacturers
Answer: A. Product liability holds manufacturer/provider/seller accountable.
13 An "unfair contract" under the Act would include:
A. Excessive security deposits or disproportionate penalties favouring the seller
B. A fair, mutually negotiated contract
C. Any contract at all, regardless of fairness
D. Only government contracts
E. Only contracts below ₹100
Answer: A. Excessive deposits/disproportionate penalties are unfair contract terms.
14 The 2019 Act introduced a formal mechanism for:
A. Mediation of consumer disputes
B. Banning all consumer complaints
C. Eliminating the CCPA
D. Removing all Commission jurisdiction
E. Criminal prosecution of all sellers automatically
Answer: A. Mediation is a new formal mechanism under the 2019 Act.
📜 RTI Act, 2005 — Overview
15 The RTI Act, 2005 gives which category of persons the right to information?
A. Every citizen of India
B. Only government employees
C. Only foreign nationals
D. Only corporate entities
E. No one; the right does not exist
Answer: A. RTI grants the right to every Indian citizen.
16 RTI applies to "public authorities," which include:
A. Public sector banks, given government ownership/control
B. Only private companies
C. No banks of any kind
D. Only foreign banks
E. Only NBFCs
Answer: A. PSBs, being government-owned, are public authorities under RTI.
17 Private banks generally fall:
A. Outside RTI's direct scope, not being public authorities
B. Fully within RTI's scope, identical to PSBs
C. Under a separate RTI-specific banking law
D. Automatically exempt from all regulation
E. Within RTI scope only if foreign-owned
Answer: A. Private banks are generally outside RTI's direct scope.
🧑💼 RTI Procedure, PIOs & Appeals
18 PIO stands for:
A. Public Information Officer
B. Principal Investment Officer
C. Public Investigation Ordinance
D. Provisional Information Order
E. Personal Income Officer
Answer: A. PIO = Public Information Officer.
19 Under RTI, information must generally be furnished within:
A. 30 days of the request
B. 1 year
C. Immediately, with no exceptions
D. 6 months
E. There is no time limit
Answer: A. The standard RTI response timeline is 30 days.
20 Where the information concerns life or liberty of a person, RTI requires response within:
A. 48 hours
B. 30 days, same as standard requests
C. 1 year
D. No expedited timeline exists
E. 6 months
Answer: A. Life/liberty matters require a 48-hour response.
21 If an RTI applicant is dissatisfied with the PIO's response, the first recourse is:
A. A first appeal to a senior officer within the public authority
B. Directly to the Supreme Court, bypassing all else
C. No recourse exists
D. Filing a criminal FIR immediately
E. Contacting a private lawyer only
Answer: A. A first appeal goes to a senior officer within the authority.
22 A second appeal under RTI is filed with:
A. The Central/State Information Commission
B. The Supreme Court directly
C. The CCPA
D. RBI
E. No second appeal is possible
Answer: A. Second appeals go to the Information Commission.
23 A PIO who unreasonably delays furnishing information faces:
A. A penalty per day of delay, up to a prescribed ceiling
B. No consequence of any kind
C. Automatic termination with no hearing
D. A criminal trial exclusively
E. Loss of Indian citizenship
Answer: A. Delayed PIOs face a per-day penalty up to a ceiling.
🧩 Mixed / Comprehensive
24 A customer dissatisfied with a bank loan's deficient service, where consideration paid was ₹50 lakh, would file a complaint with:
A. The District Consumer Disputes Redressal Commission
B. The National Commission directly
C. The CCPA exclusively
D. RTI's Central Information Commission
E. No forum exists for this amount
Answer: A. ₹50 lakh falls within the District Commission's up-to-₹1-crore jurisdiction.
25 A customer of a public sector bank wanting to know the internal criteria used for a loan rejection could use:
A. An RTI request to the bank's PIO
B. Only a Consumer Commission complaint
C. No mechanism exists for this request
D. Only a criminal complaint
E. A direct request to the Supreme Court
Answer: A. RTI lets a PSB customer query internal decision criteria.
26 A customer of a private bank wanting to use RTI to query the bank's internal policy would find:
A. RTI generally does not apply, since private banks aren't public authorities
B. RTI applies identically to private and public banks
C. Private banks are always public authorities under RTI
D. RTI applies only to private banks, never PSBs
E. No distinction exists between private and public banks under RTI
Answer: A. RTI generally excludes private banks as they aren't public authorities.
27 Which of the following best explains why the Consumer Protection Act, 2019 needed updating from the 1986 version?
A. To address e-commerce, product liability, and misleading digital advertisements not adequately covered in 1986
B. No update was ever needed; the 1986 Act remains unchanged
C. The 1986 Act already fully covered e-commerce
D. The update removed all consumer protections entirely
E. The update applies only to agricultural goods
Answer: A. The 2019 Act modernised coverage for e-commerce/digital-era issues.
28 Which of the following best distinguishes CCPA's role from that of the Consumer Commissions?
A. CCPA proactively investigates and enforces broader consumer-rights violations, while Commissions adjudicate individual complaints
B. CCPA and Commissions perform identical functions
C. Only Commissions can investigate; CCPA has no investigative role
D. CCPA hears individual complaints exclusively, like a Commission
E. CCPA has no connection to consumer protection
Answer: A. CCPA is a proactive regulator; Commissions adjudicate individual disputes.
29 Which of the following would be an example of the CCPA's suo motu power in a banking context?
A. The CCPA independently investigating a bank's misleading loan advertisement, without waiting for a consumer complaint
B. The CCPA acting only after a court order
C. The CCPA requiring every single consumer to file individually before any action
D. The CCPA having no power over banks at all
E. Suo motu power applies only to non-banking sectors
Answer: A. Suo motu power allows independent CCPA investigation without a prior complaint.
30 Which of the following best explains why a bank customer might choose the Banking Ombudsman over a Consumer Commission for a service deficiency complaint?
A. The Ombudsman route is free and often faster for routine banking service complaints, whereas Commission proceedings can be more formal/time-consuming
B. The Ombudsman and Commission are identical in every respect
C. Choosing the Ombudsman eliminates all future legal recourse
D. The Consumer Commission route is always faster than the Ombudsman
E. A customer must choose only one remedy for life, with no other option ever again
Answer: A. The Ombudsman route is often faster/free for routine banking complaints.
31 Which of the following would be a valid basis for a "product liability" claim against a bank in relation to a defective digital banking app causing financial loss?
A. If the app's defect directly caused quantifiable harm/loss to the customer
B. Product liability never applies to digital/software services
C. Product liability applies only to physical goods, never any service
D. No such claim is possible under Indian law
E. Product liability applies only to food products
Answer: A. A defect causing quantifiable harm can ground a product liability claim.
32 Which of the following best describes why mediation was introduced as a formal option under the 2019 Act?
A. To offer faster, less adversarial dispute resolution and reduce the burden on Consumer Commissions
B. Mediation has no benefit over litigation
C. Mediation replaces the need for any Commission entirely
D. Mediation applies only to criminal matters
E. Mediation is mandatory and eliminates all Commission jurisdiction
Answer: A. Mediation offers faster, less adversarial resolution, easing Commission load.
33 Which of the following best explains the rationale for RTI's shorter 48-hour timeline for life-or-liberty-related information?
A. Delayed access to such information could cause irreversible harm to a person's safety or freedom
B. The shorter timeline has no particular rationale
C. All RTI requests, regardless of subject, get 48 hours
D. Life/liberty matters actually get a longer, not shorter, timeline
E. The 48-hour rule applies only to banking-related RTI requests
Answer: A. Urgency around life/liberty justifies the expedited 48-hour timeline.
34 Which of the following would be the correct escalation path for an RTI applicant who received no response at all from the PIO?
A. File a first appeal with a senior officer, then a second appeal with the Information Commission if still unresolved
B. No escalation is possible if the PIO simply stays silent
C. File directly with the CCPA
D. File directly with a Consumer Commission
E. Approach the Banking Ombudsman instead
Answer: A. Non-response also triggers the standard first/second appeal route.
35 Which of the following statements about RTI fees is accurate?
A. A nominal fee applies, generally waived for BPL applicants
B. RTI requests always cost ₹1 lakh
C. RTI is never free for any applicant category
D. Fees apply only to foreign nationals
E. Fees are set individually by each PIO with no uniform guidance
Answer: A. A nominal fee applies, waived for BPL applicants.
36 Which of the following best describes why RBI, though not a "bank" in the commercial sense, is covered under RTI?
A. RBI is a statutory body, making it a "public authority" under the Act
B. RBI is entirely exempt from RTI
C. RTI applies only to private companies, never statutory bodies
D. RBI is treated identically to a private bank under RTI
E. RBI has no public authority status of any kind
Answer: A. RBI's statutory status brings it under RTI as a public authority.
37 Which of the following would be an appropriate use of the "unfair contract" provision by a bank customer?
A. Challenging a loan agreement clause imposing a disproportionately high penalty for a minor, technical default
B. Challenging a standard, reasonable, mutually agreed interest rate
C. This provision has no application to loan agreements
D. Unfair contract claims apply only to insurance policies
E. Unfair contract claims are automatically rejected for banking products
Answer: A. A disproportionate penalty clause is a valid unfair-contract challenge.
38 Which of the following best captures why the pecuniary jurisdiction thresholds (₹1 crore, ₹10 crore) exist across District/State/National Commissions?
A. To distribute caseload appropriately by claim size, with larger, more complex claims handled at higher levels
B. The thresholds have no functional purpose
C. All claims, regardless of size, go only to the National Commission
D. Thresholds apply only to criminal matters, not consumer claims
E. District Commissions handle only claims above ₹10 crore
Answer: A. Pecuniary thresholds distribute caseload by claim complexity/size.
39 Which of the following would be an appropriate example of "data protection" concerns under the Consumer Protection Act, 2019 in a banking context?
A. A bank sharing a customer's transaction data with an unauthorised third party without consent
B. A bank correctly following KYC disclosure norms
C. A bank encrypting customer data per standard security practice
D. Data protection has no relevance to banking under this Act
E. A bank displaying its interest rates publicly
Answer: A. Unauthorised data sharing is a data-protection concern under the Act.
40 Which of the following describes an appropriate reason a citizen might file an RTI request with a PSB rather than approaching the Banking Ombudsman?
A. RTI is used to access general information/records, while the Ombudsman addresses specific service deficiencies affecting the complainant
B. RTI and the Ombudsman serve identical purposes with no distinction
C. RTI can only be used by bank employees, never customers
D. The Ombudsman handles only RTI-related matters
E. RTI applies only to loan disputes
Answer: A. RTI accesses information/records; the Ombudsman resolves specific service grievances.
41 Which of the following would be a valid ground for a District Commission to reject a complaint on the merits?
A. The complaint lacks evidence of any deficiency in service or defect in goods
B. The complaint is filed by an Indian citizen
C. The complaint value is below ₹1 crore
D. The complainant used the correct pecuniary jurisdiction
E. The complaint concerns a genuine service deficiency
Answer: A. Lack of evidence of deficiency/defect is a valid merits-based rejection ground.
42 Which of the following best explains why the Consumer Protection Act, 2019's e-commerce provisions matter for digital banking?
A. As banking increasingly moves to digital/app-based channels, consumer protection for online transactions becomes directly relevant
B. Digital banking has no connection to consumer protection law
C. E-commerce provisions apply only to physical retail stores
D. Banking apps are entirely exempt from consumer protection
E. E-commerce rules apply only to international transactions
Answer: A. Digital banking channels fall within the Act's e-commerce-era consumer protections.
43 Which of the following would be the correct forum for an appeal against a State Commission's order?
A. The National Commission (NCDRC)
B. The District Commission
C. The CCPA
D. The Central Information Commission
E. No appeal is possible from a State Commission order
Answer: A. State Commission orders are appealed to the NCDRC.
44 Which of the following would be an inappropriate/invalid RTI request to a PSB's PIO?
A. A request for another specific customer's confidential account details, without that customer's consent
B. A request for the bank's published fee schedule
C. A request for the bank's general RTI disposal statistics
D. A request for a copy of a public circular
E. A request for the bank's organisational structure
Answer: A. Third-party confidential data without consent is generally exempt from RTI disclosure.
45 Which of the following best captures the overarching purpose shared by the Consumer Protection Act, 2019 and the RTI Act, 2005?
A. Both empower ordinary citizens with enforceable rights against more powerful institutions — sellers/service providers and public authorities respectively
B. Both laws exist solely to benefit corporations
C. Neither law provides any enforceable right to individuals
D. Both laws apply exclusively to government employees
E. The two laws serve entirely unrelated, contradictory purposes
Answer: A. Both laws empower citizens with rights against institutions.
46 Which of the following would be an example of the CCPA ordering a "recall"?
A. Directing withdrawal of an unsafe or defective good/service from the market
B. Recalling a customer's own deposit funds without their consent
C. Recalling a bank's operating licence
D. Recalling an RTI applicant's request
E. Recall power does not exist under the CCPA
Answer: A. CCPA can order recall of unsafe goods/services.
47 Which of the following would be a plausible reason a bank customer's Consumer Commission complaint about a specific loan agreement clause and their RTI request about the bank's general lending policy could both be pursued simultaneously?
A. They address different concerns — individual grievance redressal versus general information access — under separate, non-overlapping legal frameworks
B. Only one of the two mechanisms can ever be used at a time
C. RTI and Consumer Commission complaints are legally identical and mutually exclusive
D. Pursuing both simultaneously is illegal
E. Neither mechanism can be used against a bank under any circumstance
Answer: A. RTI and Consumer Commission complaints serve distinct, non-overlapping purposes.
48 Which of the following statements about the Information Commission's penalty power over a PIO is TRUE?
A. It can impose penalties for unreasonable delay/refusal or providing incorrect information without reasonable cause
B. The Information Commission has no penalty power over PIOs
C. Penalties apply only to private citizens making requests, never PIOs
D. Penalty power exists only for the CCPA, never the Information Commission
E. PIOs are entirely immune from any penalty regardless of conduct
Answer: A. The Information Commission can penalise a defaulting PIO.
49 Which of the following best summarises why both laws are relevant to JAIIB's "General Banking Operations" module despite being general (not banking-specific) statutes?
A. Banks, as service providers and (for PSBs) public authorities, are directly subject to both frameworks in their dealings with customers/citizens
B. These laws have no application to banks in any capacity
C. Only private banks are covered by these laws, never PSBs
D. Banking operations are entirely exempt from general consumer/information laws
E. These topics are irrelevant to any banker's day-to-day work
Answer: A. Banks are directly subject to both frameworks as service providers/public authorities.
50 Overall, which statement best summarises this topic?
A. The Consumer Protection Act, 2019 modernised consumer redressal via CCPA, a three-tier Commission structure (District/State/National by pecuniary jurisdiction), product liability, unfair contracts and mediation, without overriding other laws — while the RTI Act, 2005 empowers citizens to seek information from public authorities like PSBs, through a PIO-driven, time-bound (30-day/48-hour) process with a two-tier appeal to Information Commissions
B. Both Acts apply identically to every bank regardless of ownership
C. Consumer Commissions have no pecuniary jurisdiction distinctions
D. RTI has no timeline requirements for furnishing information
E. The CCPA can only act on individual consumer complaints, never suo motu
Answer: A. This correctly captures the full Consumer Protection Act and RTI Act framework.
Disclaimer: This article is prepared for educational and exam-preparation purposes only, summarising the Consumer Protection Act, 2019 and RTI Act, 2005 as of September 2026. Candidates should cross-check the latest official IIBF syllabus and statutory text before the exam.